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Product Manager, Engagement and Crowdsourcing Tools

• Working on products and workflows to empower reporting in the public interest

Director of Communications and Business Development

• Led communications and content design for a 300-person research center with $250 million in grants.

Director of Communications

• Led communications and content design for demographic research center serving North Carolina’s leaders.
• Expanded demographic newsletter readership to 9,000 digital subscribers with a 70%+ open rate, targeting North Carolina leaders for informed decision-making.
• Successfully secured and managed a $100,000 grant from Z. Smith Reynolds Foundation, contributing to the center's societal impact and academic excellence.

Senior Audience Development Manager

• Led a team of accomplished communications professionals to expand Wikipedia's audience and deepen relationships with existing audiences, leveraging the platform's position as the 5th largest website globally.
• Managed the Wikimedia Foundation blog and directed the social media team, collaborating closely with product and global teams to drive digital traffic growth, enhance search and social reach, increase donations during fundraising campaigns, and develop outreach tools to engage new audiences.
• Spearheaded an interdepartmental audience research project to enhance understanding of the Wikimedia Foundation's audience perception and development strategies. Identified gaps in audience comprehension and devised a unified framework for audience development and segmentation.

Co-Founder

• Research, prototyping and measurement of big ideas and revenue-generating projects for media companies across the United States. H+F advocated for and created sustainable, diverse journalism with a focus on the health of the American democracy. Clients include StoryCorps, the Ashoka Foundation, Kaiser Health News, KQED and the Knight Foundation.

Communications Director

• Served as a communications lead on term appointment within technical digital services team.
• Directed comprehensive communications and content strategy for various products, notably including rollout of Federal Web Design Standards and the White House's Social and Behavioral Sciences Team (SBST)
• Co-led onboarding initiatives for 18F and other components of the federal government, facilitating smoother and faster transitions and fostering collaboration across diverse teams.

Editor and writer

• Served as a writer and editor for National Geographic, contributing to both the print magazine and its digital platforms.

Digital Strategist and editor

• Served as a digital editor and strategist at NPR, pioneering innovative approaches to storytelling and audience engagement across broadcast, digital, and social platforms.

Director of Digital

• Joined Fresh Air as first embedded web producer, pioneering the development of the show's digital presence and crafting a robust social media strategy.
• Acted as a conduit for audiences worldwide, providing daily insights into the behind-the-scenes work of the show and serving as a virtual guide to our broadcast.
• Wrote and produced daily radio promos for broadcast
• Unique visitors to the Fresh Air website grew by 40 percent over the previous year, outpacing NPR's flagship news programs. The Fresh Air website attracted roughly 1 million people per month and we received the iTunes Podcast of the Year during my tenure.

Associate Producer and Director

• Contributed to various aspects of the show's production, including scriptwriting, editing, and directing talent during live recording sessions in front of a studio audience.
• Led launch of the show's social media presence, using innovative strategies to engage with fans and grow our online community.

Kroc Fellow

• Selected as one of three journalists nationally for one-year journalism fellowship at NPR.

Contributor

Chair, Board of Directors

Advisory Council Member

Board Member

Reader, Knight News Challenge, Libraries

Python Teaching Assistant

Volunteer

• Visiting Fellow, UNC Hussman School of Journalism, Reese News Lab

• Knight-Nieman Visiting Fellowship, Harvard University
• Knight Prototype Fellowship

• Village Voice Web Awards - Best Professional Tumblr
• Shorty Award - Best Microblog of the Year (Finalist)
• Philadelphia Geek Awards - Social Media Campaign of the Year (Finalist)

• iTunes Podcast of the Year (Fresh Air with Terry Gross)

• Peabody Award

• Nora Magid Prize for Creative Non-Fiction, University of Pennsylvania
• Phi Kappa Sigma Fiction Prize, University of Pennsylvania
• Daily Pennsylvanian Columnist of the Year
• National Association of Newspaper Columnists, Columnist of the Year (finalist)
• Columbia University Scholastic Press Association, Gold Circle Awards, General Column Writing (1rst prize)

Masters of Library Science

• Successfully completed a Master of Library Science (MLS) program while working full-time.
• Achieved a perfect 4.0 GPA, with coursework focusing on metadata, emerging technology trends, academic research, collection development, usability research, and information organization and access.
• Collaborated with the Internet Archive to archive every local political candidate website in the country over two political cycles.

Bachelor of Arts

• Degree in English Literature and Language, with concentration in creative non-fiction writing
• Minor in History and Sociology of Science
• Worked 20 hours/week as student page in Van Pelt Rare Books and Manuscripts Library and writing tutor in Penn Writing Center
• Member of Daily Pennsylvanian editorial staff, Penn Band, and the Punch Bowl (campus humor magazine)